Client Agreement

This agreement is issued on behalf of Freelancer Financials. This is our standard client agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.

Authorisation Statement

Freelancer Financials is a trading name of Mortgage Quest Ltd of Avondale House, 262 Uxbridge Road, Hatch End, Middlesex, HA5 4HS which is authorised and regulated by the Financial Conduct Authority. Our FCA number is 312484. You can check this on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768 (freephone) or 0300 500 8082.

Mortgage Quest Ltd is a registered company in England (number 5013239) at Avondale House, 262 Uxbridge Road, Hatch End, Middlesex, HA5 4HS who can be contacted at Tel: 020 8421 7999.

The advice and content contained within this website are subject to the UK regulatory regime, and are therefore targeted at consumers based in the UK.

Permitted Business

Our permitted business is advising on and arranging mortgages and non-investment Insurance contracts.

It is important to note that the FCA do not regulate some forms of mortgages (e.g. buy to let & commercial mortgages), some forms of secured lending and certain other insurance/protection products.

All content covering Pensions and Investments is given by third parties. Freelancer Financials will not give advice relating to Pensions and investments.

Client Classification

Freelancer Financials treat all our clients as retail customers unless otherwise agreed in writing.


All Communication will be in English.

Scope of Service

We operate independently and therefore provide mortgage and insurance services from the whole market.

Services to be provided

With regards to products which we have arranged for you, these will not be kept under review but we will advise you upon your request. However, we may contact you in the future by means of an unsolicited promotion should we wish to contact you to discuss the relative merits of products or service which we feel may be of interest to you.

On issue of this letter any subsequent advice or recommendation offered to you will be based upon your stated objectives, acceptable level of risk and any restrictions you wish to place on the type of products or policies you are willing to consider. We will issue you a suitability letter to confirm our recommendation. Unless confirmed we will not place any restrictions on our recommendations.

We will forward all policy documents and contract notes to you within fourteen days of receipt, either by email or by post, unless agreed otherwise.

Clients are responsible for the answers given on proposal forms, claim forms and other documentation. All of these should be read and checked carefully before they are submitted.

We normally ask our clients to give us instructions in writing to avoid possible disputes. However, we may accept verbal instructions at our discretion.

We reserve the right to decline to execute for you, for any reason whatsoever, any transaction.

Client Money

Freelancer Financials does not handle clients’ money. We never accept a cheque made out to us unless the cheque is in settlement of charges or disbursements for which we have sent you an invoice or handle cash.

Paying for services

Not all firms charge for advice the same way. We will discuss your payment options with you and answer any questions you may have. We will not charge you anything until you have agreed how we are paid. Existing policies will remain subject to the commission terms under which they were written.

A fee of up to 0.5% of the sum borrowed for regular applications is payable on completion of the mortgage. It is our usual practice to offset the fee by the amount of commission we expect to receive from the lender. Alternatively, you can select a fee-only option.

Fees will be invoiced on the legal completion of the mortgage and are payable within fourteen days of receiving the invoice. Freelancer Financials will advise you of any fee received from the lender which will be offset against the total fees payable.

We will agree our broker fee before beginning work.

If we arrange for you to take out a life policy we will not normally charge you a fee for our services because we will receive commission from the life office.

If you subsequently cease to pay premiums on the policy and in consequence we are obliged to refund commission that has been paid to us, we reserve the right to charge you a fee based on the number of hours spent in advising you and arranging the policy. But we will not charge a fee if you exercise your right to cancel the policy in accordance with the Cancellation Notice sent to you by the Life Company.


Rights to Cancel

We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract. However there will be occasions where no statutory rights are granted. This will be explained before any contract is concluded.


If you wish to register a complaint, please write to the Compliance Officer at Freelancer Financials Ltd of Avondale House, 262 Uxbridge Road, Hatch End, Middlesex, HA5 4HS who can be contacted on 020 8421 7999 or by emailing A written copy of our complaint handling procedures is available.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Compensation Scheme

We are covered by the Financial Services Compensation scheme (FSCS) if we cannot meet out our obligations. This is dependent upon the type of business and the circumstances of the claim. The maximum level of compensation for claims against firms declared in default on or after 1 January 2010 is £50,000 per person per firm. The maximum level of compensation for claims against firms declared in default before 1 January 2010 is 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per person per firm.

Further information about this compensation scheme arrangement is available from the FSCS.

Data Protection

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data. We may also contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested. Information will not be provided to third parties for mailing purposes.

The information provided may also contain sensitive personal data for the purposes of the Act, being information relating to your physical or mental health or condition; the commission or alleged commission of any offence; any proceedings for an offence committed or alleged to have been committed, including the outcome or sentence in such proceedings; political opinions, religious or similar beliefs, sexual life; or membership of a Trade Union.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact the Compliance Officer, Freelancer Financials, Avondale House, 262 Uxbridge Road, Hatch End, HA5 4HS who can be contacted on 020 8421 7999.

You may be assured that we and any company associated with us will treat as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. As a company policy, we will maintain all records relating to any transaction for a period of six years. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.


These Terms of Business are governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Indemnity Insurance

We maintain professional indemnity insurance.


The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

Money Laundering

In line with anti-money laundering legislation, Freelancer Financials is required to verify your identity. In light of changing legislation to combat money laundering, the Company reserves the right to do so electronically at the outset of this relationship and on an ongoing basis. This will result in a “non-negative” record or footprint” being created on your electronic file with credit agencies which will be visible to you on accessing your records but will not serve as a detriment to you when applying for credit.


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Incorporated in England & Wales. Company Registration Number: 5013239 | Data Protection Act Registration: Z9469673

Consumer Credit License (CCL): 562464 | Registered Office: Avondale House, 262 Uxbridge Road, Hatch End, Pinner, Middlesex, HA5 4HS