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Key questions: new Halifax mortgage customers

Nothing will change immediately because of this announcement. Your mortgage account and the service Halifax provide won’t be affected. Your existing mortgage will eventually be rebranded from Halifax to Lloyds. You don’t have to do anything immediately. Halifax will contact you before they switch you to explain the next steps in more detail.

An agreement in principle is valid for 90 days, but we’ll still be here to help you when you’re ready to buy.

Your mortgage offer still stands, and you can proceed to completion with Halifax as normal.

Don’t worry. We’ll progress your application as normal; you don’t need to do anything.

No. Your application won’t be delayed or affected by the change. Everything will carry on as normal to the timescales you’ve previously been given.

Yes. You can carry on speaking to the same person.

No. You don’t need to do anything. You can speak to other parties involved in your application if you’d like. But Halifax will contact anyone that needs to be notified in due course.

We’ll contact you before your rate is due to end. At that point, you’ll be able to switch/remortgage to a new deal with either Lloyds or a new lender.

Its existing lending criteria, underwriting, and credit scoring all remain unchanged for contractors and the self-employed.

Key questions: existing Halifax mortgage customers

Nothing will change immediately following this announcement. Your mortgage account and the service you receive will continue as normal. In time, your existing Halifax mortgage will be rebranded as a Lloyds mortgage. But you don’t need to take any action right now.

Yes, as an existing customer, Halifax will contact you directly about the announcement to explain what this will mean for you and your accounts.

No. Your T&Cs will stay the same.

No. There are no changes to your payments because of this announcement.

There is no impact. Your mortgage broker will still be able to switch you to a new deal.

Your broker can still apply for you to do this, subject to normal eligibility and lending criteria.

Yes. The change won’t affect your ability to make overpayments.

Any repayment arrangements you have with Halifax will carry on as normal. You don’t need to do anything differently.

Halifax will contact you directly regarding any other products you have with them.

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